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Urban Ethnic Market Frequently Asked Questions

Discover the answers to frequently asked questions about products at Urban Ethnic Market. From traditional dishes to staple brands we
provide a friendly local supermarket service in Johannesburg.

GENERAL

Do you take phone orders?

No, except for in-store pickups. To ensure you have complete control of your order, we prefer orders are placed online.

Do you store credit card information?

No, we don’t. We never store electronic track data or the card security number in any form.

What is your shipping policy?

You can now get items picked, packed and delivered same day – contact us for more information. We also offer next day delivery if the order is placed by 1 pm as standard. Orders shipped on business days only, we use flat-rate shipping. Despite the number of shipments you receive, there will never be a charge more than the amount stated on your order confirmation.

Can I ship to a different address than my credit card?

Yes, you can. When ordering, please make sure that you enter your correct and complete addresses during checkout. The address in the billing information should match the address that associated with your card.

How fast will I receive my item?

It depends on your selected shipping method. It generally takes 1 to 3 business days depending on what time of day your order is placed. If it will take longer, we usually contact the customer to advice.

My product was damaged when I received it. What do I do?

Take a picture and send to us within 24 hours of order receipt with a full description of the problem.

Is the site secure?

Yes. The site is SSL protected

BEAUTY & SKINCARE

Are some products with essential oils safe to use during pregnancy?

Kindly follow instructions on the specific product.

What are the basic ingredients of Dudu-Osun Black Soap?

Shea butter, honey, camwood, and aloe vera.

What natural additives are in the product?

Dudu-Osun contains pure natural ingredients.

Can Dudu-Osun Black Soap change my skin colour?

No. It is not a skin lightening product.

How fast will I receive my item?

2 to 5 business days depending on your selected method of shipping.

Why do Clear Essence skin care products say “Formulated for People of Color” on their packaging?

Clear Essence started its vision of creating tailored skin care products due to the gap within the skin care market for those with pigmentation issues and uneven skin tones.

Does Carotone’s skin brightening cream have any side effects?

As long as you use the appropriate brightening cream for your skin type, you will not have to face any side-effects and you might also be pleasantly surprised by the results you see after a few weeks.

FABRIC

Do you supply samples or catalogues?

On request, we can send images of fabrics currently in stock but we do not supply samples.

The quantity I require is unavailable and I have an upcoming event / project soon, what should I do?

Plaid letterpress leggings craft beer meh ethical Pinterest. Art party authentic freegan semiotics jean shorts chia cred. Neutra Austin roof party Brooklyn, synth Thundercats swag 8-bit photo booth.

Can I have my fabric cut to my specification?

No. Our fabrics come in standard lengths but after purchase, your tailor can assist you with this.

What are the measurements of your fabrics?

5.4 metres.

Can you cater for Uniforms if I have a special occasion?

Yes, if we have the desired fabric in stock
We’re Here to Help ! Contact us
CURRENT PROCESSING TIME IS ONE BUSINESS DAY. E.G. IF YOU PLACE YOUR ORDER TODAY IT WILL ONLY SHIP OUT THE NEXT BUSINESS DAY (Click on the X in the right hand corner of this message to exit out after reading).

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